1.1 Privacy Policy

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.

1.1.1 INFORMATION COLLECTED BY Illawarra After-Hours IT

As part of your interaction with Illawarra After-Hours IT, we may collect personal information such as:

• Contact information, including name, mailing address, phone number and e-mail address

• Purchase information, including credit card number, billing and/or shipping information

We may also collect demographic information, including age, personal interests and product preferences

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While taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:

• Schedule an appointment for services

• Purchase products or services

• Set up an account online

• Schedule a delivery or an installation

• Participate in a sweepstakes, promotion or survey

• Contact us with a question or concern

• Participate in other activities with Illawarra After-Hours IT

1.1.2 USES OF YOUR PERSONAL INFORMATION

We use the personal information you provide for purposes including, but not limited to:

• Fulfilling requests for products, services or information

• Tracking and confirm online orders

• Delivering or install products

• Providing customer services

• Administering sweepstakes, promotions or surveys

• Offering new products and services

• Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers

• Conducting research and analysis

• Sending marketing communications

• Performing other business activities as needed, or as described elsewhere within this Policy.

1.1.3 SHARING OF PERSONAL INFORMATION

Illawarra After-Hours IT does not sell, rent or trade your personal information to third parties.

In addition, Illawarra After-Hours IT may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:

• Fulfilling customer orders

• Sending marketing communications

• Delivering packages

• Scheduling and performing installations

• Servicing products

• Conducting research, analysis or administering surveys

• Processing credit card payments

• Providing chat functions

The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired.

They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.

We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.

1.1.4 CHOICES REGARDING YOUR PERSONAL INFORMATION

Illawarra After-Hours IT communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services.

Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile marketing (e.g., text messages) we will require your express consent by requesting that you opt-in.

If you no longer wish to receive these communications, please contact us and let us know.

1.2 Website Terms and Conditions

Illawarra After-Hours IT maintains this site (the "Site") for your personal information, education, and communication. Please feel free to browse the Site. You may download anything displayed on the Site for your non-commercial and personal use provided you also retain all copyright and other proprietary notices contained on the materials. You may not distribute, modify, transmit, reuse, re-post, or use the content of the Site for any public or commercial purposes, including any part of the Site's text, images, audio, and video without Illawarra After-Hours IT’s written permission.

Your access to and use of the Site is also subject to the following terms and conditions and all applicable laws. By accessing and browsing the Site, you agree to the Terms and Conditions, without limitation or qualification, and acknowledge that any other agreements between us are superseded and of no force or effect.

1. You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used except as provided in these Terms and Conditions or in the text on the Site without our written permission. Illawarra After-Hours IT neither warrants nor represents that your use of materials displayed on the Site will not infringe the rights of third parties not owned by or affiliated with Illawarra After-Hours IT.

2. While we use reasonable efforts to include accurate and up to date information in the Site, we do not make any warranties or representations as to the accuracy. We assume no liability or responsibility for any errors or omissions in the content of the Site.

3. Your use of and browsing in the Site are at your risk. Neither Illawarra After-Hours IT nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out or your access to, or use of, the Site.

Without limiting the foregoing, everything on the Site is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. We also assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.

4. Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by us or our affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, we are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

5. Images of people or places displayed on the Site are either our property or used by us with permission. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

6. The trademarks, trade names, logos and service marks (collectively the "Intellectual Property") displayed on the Site, including all registered and unregistered Intellectual Property, are owned by us and others. Nothing contained on the Site should be construed as granting by implication, estoppel, or otherwise, any license or right to use any Intellectual Property displayed on the Site without our written permission or the written permission of the proper third party. Your misuse of the Intellectual Property displayed on the Site, or any other content on the Site, except as provided in these Terms and Conditions, is strictly prohibited. You are also advised that we will aggressively enforce our intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.

7. We have not reviewed all of the sites linked to the Site and are not responsible for the content of any off-site pages or any other sites linked to the Site. Your linking to any other off-site pages or other sites is at your own risk.

8. Although Illawarra After-Hours IT may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on the Site, Illawarra After-Hours IT is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations of the Site. You are prohibited from posting or transmitting any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give use to civil liability, or otherwise violate any law. We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting any such information or materials.

9. Illawarra After-Hours IT may at any time revise these Terms and Conditions by updating this legal page. You are bound by any such revisions we make and, therefore, should periodically visit this page to review the then current Terms and Conditions.

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